Refund Policy

All of the following must apply for the guarantee:

• It is the first paid purchase on your account (any plan, subscription or one-time).
• The refund is requested in writing within 3 calendar days of the initial charge (Indian Standard Time). Verification may finish after day 3 — a request submitted within the window preserves your eligibility.
• The app failed to give you answers on a standard supported meeting platform — Zoom, Microsoft Teams, Google Meet, or another platform listed on our website.
• Your device meets the minimum system requirements conveyed at purchase and published on our Shipping & Delivery page (Windows 10+ 64-bit or macOS 11+, with a stable internet connection).
• Our tech team has been unable to resolve the reported issue after verification (below).

1. Email support@interviewlift.com from the address on your account.
2. Include your order reference (or the email we sent when you subscribed).
3. Describe the issue: which meeting platform you used, what happened, and your device details (OS and version).

Every guarantee request goes through the same fair, documented process:

1. Log review — with your consent, we check the app’s diagnostic logs to confirm the reported failure and when it occurred.
2. Live check — we schedule a screen-share meeting with our tech team within 2 business days of your request to reproduce the issue on your device and attempt a fix.
3. Resolution first — if the issue is resolved during or after the live check, your plan continues and the guarantee does not apply.
4. Decision — if the issue cannot be resolved and your device meets the minimum requirements as conveyed, the refund is approved. You receive our written decision by email within 2 business days of the live check.

We need your cooperation to verify: if logs are not shared or the live check is not attended within 7 days of our first scheduling attempt, the request is closed as unverifiable. Requests where the logs show the app delivered answers as intended, or where the device does not meet the conveyed minimum requirements, are not eligible.

Once your request is approved after verification, the refund is initiated within 2 business days. It is issued to your original payment method — the same card, UPI ID, or bank account you paid with — in the same currency you were charged, and typically appears on your statement within 5 – 10 business days depending on your bank or card issuer.

We do not issue refunds to a different card or account, and we do not charge any fee for processing a refund.

Outside the initial window, we can offer pro-rated credits on a case-by-case basis if the service is materially unavailable. Otherwise, you can cancel at any time and retain access until the end of the current billing period — see our Cancellation Policy for how cancellation works.

• Duplicate charge — if you were charged twice for the same order, the duplicate is refunded in full to the original payment method as soon as we confirm it. No questions asked.
• Failed transaction, amount debited — amounts debited for failed or incomplete transactions are auto-reversed by the payment gateway or your bank, typically within 5 – 7 business days. If the reversal does not arrive, email us with the transaction reference and we will trace it with the gateway.
• Unauthorized transaction — if you believe a charge was made without your authorization, email support@interviewlift.com immediately. We investigate every report with our payment gateway and your card issuer.

• The money-back guarantee is limited to one refund per customer.
• Devices below the minimum requirements conveyed at purchase are not eligible.
• Issues occurring only on platforms not listed as supported on our website are not eligible.
• Requests where diagnostic logs show the app delivered answers as intended are not eligible.
• Refunds are not available on gift subscriptions once redeemed.
• Accounts terminated for acceptable-use violations are not eligible.
• Chargebacks bypass this policy and are handled by your card issuer.

Email support@interviewlift.com — a human (not a bot) will reply within a few hours.